St. John’s School (“School”) is committed to delivering world-class, flexible, and digitally accessible education to students across the globe.
This Refund Policy is issued in strict compliance with applicable educational, contractual, and consumer protection laws of India and international accreditation standards, and constitutes a legally binding document between the s school and every enrolled Student and Parent/Guardian. Given the distinctive nature of online and hybrid learning programmes — which include, but are not limited to:
Parent/Guardian/Student expressly agrees that continued enrolment or payment of fees after such amendment shall amount to irrevocable acceptance of the revised terms. The school’s interpretation of this Refund Policy, including any of its provisions, amendments, or applications, shall be final, conclusive, and binding upon all parties.
This Refund Policy forms an inseparable and binding component of the Admission Terms and Conditions mutually agreed upon by the parents/guardians/students (“Applicants”) and St. John’s School (“School”) at the time of enrolment. Execution of the admission form and payment of any fees, whether in full or in part, shall be construed as a clear and unconditional acceptance of the terms stipulated herein, thereby creating a legally enforceable contractual obligation between the Applicants and the School.
All refunds, wherever applicable, shall be processed strictly in accordance with this Policy, the laws of India, and relevant educational regulations, including but not limited to the Consumer Protection Act, 2019, the Information Technology Act, 2000, and the rules and regulations of affiliating educational boards. The Applicants expressly agree that this Policy has been framed to ensure legal compliance, operational sustainability, and academic integrity.
By completing the enrolment process, including but not limited to submission of the application form, payment of any applicable fees, receipt of login credentials for digital platforms, or participation in orientation programs, the student and their parent/guardian expressly acknowledge, understand, and irrevocably consent to all provisions of this Refund Policy. The Applicants further agree that ignorance of the terms contained herein shall not be entertained as a defence or ground for dispute, and that the school’s decision, taken in good faith and in accordance with this Policy, shall be final, conclusive, and binding on all parties.
The Applicants understand and agree that the school incurs significant administrative, technological, and academic expenses upon enrolment, including but not limited to board registration fees, digital content licensing, LMS setup, teacher allocation, and administrative processing costs. Therefore, any claims for refunds beyond what is expressly permitted in this Policy shall not be entertained, and the school shall not be held liable for any consequential, incidental, or indirect losses claimed by the Applicants.
The school reserves the absolute right to amend, modify, or update this Policy at its sole discretion to ensure compliance with evolving statutory requirements, accreditation standards, or operational needs. Any such amendments shall be duly communicated through the school’s official communication channels and shall be binding upon all existing and future Applicants without the requirement of separate consent.
The admission and/or Registration Fee paid by the parent/guardian/student (“Applicant”) at the time of enrolment shall be deemed strictly non-refundable, non-adjustable, and non-transferable under all circumstances, without exception. This fee represents the administrative and operational costs that the school necessarily incurs immediately upon receipt of the admission request. The Applicants expressly acknowledge and agree that payment of this fee constitutes a binding contractual commitment and an express waiver of any claim, demand, or expectation of refund, irrespective of the reason for withdrawal, cancellation, or non-participation.
The Admission/Registration Fee is levied to cover a wide spectrum of non-recoverable administrative, technological, and academic expenses incurred by the school, including but not limited to:
No claim for refund, adjustment, or transfer of the Admission/Registration Fee shall be entertained under any scenario, including but not limited to:
The Applicants expressly agree that the non-refundable character of the Admission/Registration Fee forms a core contractual term of the admission process. By making the payment, the Applicants irrevocably waive their right to dispute, challenge, or seek reversal of the said fee before any forum, including consumer courts, civil courts, or arbitral tribunals, except in cases of proven fraud or willful misconduct by the school, which shall be subject to adjudication in accordance with applicable law.
The school reserves the sole and absolute discretion to revise, update, or modify the quantum or structure of the Admission/Registration Fee in compliance with statutory norms, board regulations, or internal administrative policies. Such revisions, once published on the school’s official website or notified via official communication, shall be final and binding on all present and prospective Applicants without the requirement of separate consent.
Upon receipt of the composite or academic fee and subsequent activation of the Learning Management System (LMS) credentials and/or commencement of online classes, the said composite/academic fee shall be deemed fully earned by the school. Under no circumstances shall the fee, in whole or in part, be refunded, adjusted, or transferred once the activation is completed, including but not limited to situations involving:
A limited refund consideration window of 7-8 working days shall be available from the date of LMS activation or the commencement of classes, whichever is earlier. Within this period, refund requests may be entertained only on grounds deemed reasonable by the School Management, such as unforeseen medical exigencies provided:
Composite/academic fees paid for a specific student and academic session shall not be adjusted, carried forward, or transferred to another student, sibling, academic year, or program, regardless of circumstances.
Any credit or balance arising out of approved refunds (if any) shall be processed only to the account of the original payer and shall not be assigned, pledged, or transferred to a third party under any condition.
The school shall not be liable for any refund, discount, or compensation in the event of disruption, suspension, or modification of classes due to force majeure events, including but not limited to:
All amounts paid towards board registrations, examination enrollment, assessment fees, or certification charges with , or any other affiliated academic or certifying body shall be deemed strictly non-refundable and non-transferable once such payments have been processed by the school. This includes but is not limited to fees for:
The policies, rules, and regulations of the respective affiliated boards govern the processing and refundability (if any) of such payments. St. John’s School acts solely as a facilitating institution and does not hold authority or discretion to reverse, refund, or adjust such fees beyond what is officially permitted by the relevant boards or governing authorities.
By enrolling and making such payments, students and their parents/guardians expressly acknowledge and agree that:
In the event that the affiliated board permits a partial or full refund for any reason, the school may deduct reasonable administrative charges and transaction costs incurred during the registration, payment, and communication process before remitting the balance (if any) to the student or parent/guardian.
Under no circumstances shall such fees be:
Refunds shall only be permitted in cases of proven administrative error on the part of the school (including, but not limited to, duplicate payments, excess billing, or incorrect fee allocation). Any such refund shall be processed in full after due verification and approval by the School’s Accounts Department. The Parent/Guardian acknowledges that the school’s determination in respect of such verification shall be final and binding. In the event of a technical or operational failure directly attributable solely to the school, which renders the student unable to access the subscribed services for a continuous and material duration, the school may, at its sole discretion, provide one of the following remedies:
All composite fees, admission fees, or any other payments made towards enrolment or continuation of studies are strictly non-transferable. Such fees shall not, under any circumstances, be assigned, credited, or shifted to another student, sibling, parent, guardian, or third party, irrespective of the relationship with the enrolled student. Any request for deferral of fee utilization (for example, carrying forward payment to the next academic session or term) shall be entertained only at the sole discretion of the School Management and subject to written approval. The school reserves the absolute right to accept or reject such requests without assigning reasons, and the decision of the school shall be final and binding. Where a deferral request is approved, the school may impose administrative charges or require payment of differential fees applicable at the time of the deferred session, including but not limited to:
In the event the deferred session is not availed by the student for any reason whatsoever, including withdrawal, or personal circumstances, the fees so paid shall stand forfeited in full, and no claim for refund, transfer, or further deferral shall be maintainable. By making payment, the Parent/Guardian expressly acknowledges that fee payments represent a commitment towards academic resources and planning undertaken by the school, and therefore accepts the non-transferable and non-refundable nature of such fees, except as otherwise provided under these terms.
Any dispute, claim, or disagreement arising out of or in connection with fee payments, refunds, adjustments, or related financial transactions shall, in the first instance, be referred to the School’s Accounts/Support Department through a written request. The Parent/Guardian agrees to provide all relevant documents and cooperate in good faith with the school to attempt an amicable resolution. In the event the dispute is not resolved internally within 15 days, the same shall be mandatorily referred to arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time. The arbitration shall be conducted under the following terms:
Refunds, wherever expressly applicable under this Policy, shall be initiated only after written approval from the School’s Accounts Department and confirmation of all requisite documentation by the Parent/Guardian. The processing period for such approved refunds shall be up to 7-15 business days from the date of approval. The Parent/Guardian expressly acknowledges that this timeline is indicative and may be reasonably extended in cases of banking delays, third-party payment gateway processes, statutory compliances, or force majeure circumstances, for which the school shall not be held liable. All refunds shall be credited strictly through the original mode of payment used at the time of transaction, or, where not feasible, by way of bank transfer to the registered bank account of the original payer, subject to verification of identity and account ownership. Under no circumstances shall refunds be made in cash or transferred to any third-party account. The Parent/Guardian agrees and understands that:
Refunds, once issued, shall be deemed to constitute full and final settlement of all claims relating to the underlying transaction, and no further demand, interest, or compensation shall be entertained.
St. John’s School reserves the absolute right, at its sole discretion, to modify, amend, or update this Refund Policy, in whole or in part, at any time and from time to time, without prior notice to Parents/Guardians/Students. Such modifications may be made to comply with legal, regulatory, operational, academic, or accreditation requirements, or to reflect changes in the school’s internal policies, fee structures, or administrative practices. Any such amendment, once published on the school’s official website or communicated through any other mode deemed appropriate by the school (including circulars, email notifications, or student portals), shall constitute valid and binding notice to all stakeholders. No individual or separate intimation shall be required. It shall be the sole responsibility of the Parent/Guardian/Student to review and stay updated with the latest version of the Refund Policy as published on the school’s official communication channels. The school shall not be held liable for any claim, dispute, or grievance arising from failure of the Parent/Guardian/Student to remain informed of such updates. By continuing the enrolment of the student, availing services, or making payment of fees after publication of such amendment or update, the Parent/Guardian/Student shall be deemed to have irrevocably accepted and consented to the revised terms of this Refund Policy. The Parent/Guardian expressly waives any right to challenge the validity, enforceability, or applicability of such amendments on the grounds of lack of notice, inconvenience, or non-awareness.
The school’s interpretation of any provision in this Refund Policy, including any amendment thereto, shall be final, conclusive, and binding, and shall not be subject to question or review, except as may be mandated under applicable Indian law.
This Refund Policy has been carefully framed in alignment with the operational, academic, and financial framework of an internationally accredited online school and in compliance with applicable legal and regulatory standards. By proceeding with the admission process, payment of fees, or utilization of any academic services, the Student and Parent/Guardian hereby expressly:
Refund Policy — quick answers to common questions
For clarifications about fees, refund eligibility, or to submit a written request, contact the School Accounts/Support team.